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Professional Services
Operations Advantage

thinGk's Operations Advantage Service is designed to provide complete operations management for those customers who wish to have their systems run in part or in their entirety by thinGk.net Professional Services at the customer site. Management areas covered under the Operations Advantage Service can range from on-site server-based system troubleshooting support to the design, development, and implementation of full scale network and data center operations supervision, including disaster recovery services. Full reporting of metrics and performance, as well as system troubleshooting and maintenance, are routinely implemented as part of the service.

Benefits. This service allows a fully operational service to be deployed and managed at your site, without consuming internal resources or incurring the burden of systems and infrastructure management tasks.


Service Activity Components

Business Objective Definition

Operations Service Definition

  • Critical Success Factor Identification
  • Key Performance Indicator Definition
  • Service Level Agreement Definition
On-Site System Support
  • On-Site Product Support
  • On-Site System Monitoring
  • On-Site Operations and Maintenance
  • Upgrade and Release Management
  • Capacity Expansion
  • Problem Identification, Escalation and Resolution
Customer Training

Third Party Vendor Product Support and Management

Service Level Agreement Compliance and Reporting

Customer Feedback Process and Tools